Launchpad Terms

These Launchpad Terms add to the Terms of Service and the Privacy Policy for anyone who uses Tradellen Launchpad (the app at tradellen.com/start). If these Launchpad Terms and the Terms of Service disagree, these Launchpad Terms control for Launchpad. "We" means Tradellen LLC.

1. What Launchpad is

Launchpad is software and general advice for starting a small service business: a plan with gear and prices, a booking page, quotes your customers can sign, payment records, routes, and guides. We do not find customers for you, promise any number of customers or bookings, promise you will earn money, or buy back anything you make or sell. Prices, gear costs, forecasts, payback and tax figures are estimates to help you plan. They are not promises and not legal, tax or financial advice. We are not your employer, partner or agent.

2. Who can use Launchpad

• You must be at least 13. If you are under 13, you may not use Launchpad.
• If you are 13 to 17, a parent or legal guardian must agree to these Launchpad Terms, the Terms of Service and the Privacy Policy before you pay. By agreeing, your parent or guardian also agrees to them personally, is responsible for the fees, and is responsible for your use of Launchpad. We email your parent or guardian to confirm. If they tell us they didn't agree, we cancel the plan right away and refund what was paid.
• For Launchpad only, this section replaces the "at least 18 years old" requirement in section 2 of the Terms of Service. All other Tradellen plans still require you to be 18.
• Some trades are for 18 and older: plumbing, electrical, HVAC and tree service. They need a state license or involve dangerous equipment. Launchpad will not set them up for someone under 18.

3. Price and automatic renewal

• Today: $5, one time.
• Then: $1 a month. Your plan renews automatically every month and charges the card you paid with until you cancel. Taxes may apply.
• At 5 paying customers: $15 a month. At 10 paying customers: the full Tradellen plan (currently $69 a month), or you can cancel. A "paying customer" is a different customer with a job booked with you in the last 12 months, however they pay you (card, cash or anything else). The same customer booking again counts once; cancelled jobs, saved contacts and requests that never booked don't count.
• When the price steps up: we check your count every day. When you reach 5 (or 10), we email you, and the new price starts at your next monthly renewal that is 7 to 30 days after that email. Nothing extra is charged before then. If your count drops back before that day, the new price doesn't start.
• If you are under 18: you stay on the $15 plan after 10 paying customers, because the full Tradellen plan needs the account holder to be 18 or older.
• Moving to the full plan: the full Tradellen plan includes Aria answering your calls, so the $30 Aria calling add-on ends at that renewal.
• If your count drops below 5 while you're on $15, Launchpad goes back to $1 a month from your next renewal, and we email you.
• Aria calling (optional add-on): Launchpad does not answer phone calls for you unless you add Aria calling. It costs $30 a month on top of your Launchpad plan and includes 100 minutes of answered calls a month. It renews automatically every month on your Launchpad bill until you turn it off. When you add it, you pay for the rest of that month right away. You agree to it in its own checkbox, and we email you its terms. If you are under 18, your parent or guardian approves it by email first, and nothing is charged unless they say yes. It ends when your Launchpad plan ends.
• Price changes: we email you at least 7 days, and no more than 30 days, before any price increase takes effect, with how to cancel. A higher price never starts without that email. Once a year we also email you a reminder of your plan, its price and how to cancel.
• Before you pay, you agree to the renewal in its own checkbox, separate from these terms. We email you the renewal terms and how to cancel after you pay. We keep a record of your agreement for at least 3 years, or 1 year after your plan ends if that is longer.

4. How to cancel

• In the app: open Money, then Your plan, then Cancel plan. Or email [email protected]. A parent or guardian can cancel for someone under 18 the same way.
• Cancelling stops the next charge. You keep access until the end of the month you already paid for. After that, the app locks, your data stays, and your booking page stays up unless you ask us to take it down.
• You can restart later for $1 a month, without paying the $5 again.
• To turn off Aria calling: open Money, then Your plan, then Turn off calling, or email us. It stops the $30 charge, and you get credit on your next bill for the days left in that month.

5. Refunds

• If you ask within 14 days of paying the $5, we refund it.
• If you are under 18, you or your parent or guardian can ask for any Launchpad charge back within 30 days of that charge, and we will refund it and cancel the plan.
• Otherwise, monthly charges are not refunded, except where the law requires. Email [email protected] to ask.

6. Your business is your responsibility

• Licenses and permits. Check the rules for your trade, city and state before you start, for example business licenses, pesticide licenses for lawn chemicals, lead-safe rules for painting homes built before 1978, and calling 811 before you dig. Our guides list common ones, but they are not complete.
• Taxes. You are responsible for your own taxes. In the US, self-employment tax applies once your net earnings reach $400 in a year.
• Safety and insurance. You are responsible for working safely and for any insurance you need. If you are under 18, work with an adult nearby on ladders, roofs, around pools and in homes of people you don't know.
• Helpers. If you pay anyone to help you, you are their employer, and employment and child labor laws apply to them.
• Your customers. Quotes your customers sign are agreements between you and them. Tradellen is not a party to them. You are responsible for the work, your prices and how you treat your customers.

7. Texts, calls and email

Launchpad does not send texts for you. When you tap "Text it", your phone's own messaging app opens with a message you can edit, and you send it from your own number. You are responsible for having permission to text or call your customers and for honoring requests to stop. Quotes, signed copies and receipts are sent by email from Tradellen on your behalf. If you add Aria calling, Aria answers calls to your Tradellen phone number, and we keep a summary and transcript of each call so you can see it in the app.

8. Quotes signed electronically

Your customers sign quotes by typing their name and tapping a button, which they agree is the same as signing on paper. We record the name, the time, and the customer's IP address and device, and email the customer a copy they can keep.

9. Card payments and payouts

To take card payments or deposits, you connect a payout account with our payment processor, Stripe. Stripe requires the account holder to be 18 or older, so for someone under 18 a parent or guardian opens the account in their own name, and payouts go to that account. Stripe's own terms apply to it. Tradellen's fee: on each card payment made through your payout account, Tradellen keeps up to 0.5% of the payment, on top of Stripe's own processing fee. Tradellen never holds your customers' money. Cash, checks and other payments you log in the app are records only.

10. Your booking page and what you post

Your booking page is public, including your business name, prices and any phone number you add. If you are under 18, we suggest using a parent's phone number. You can take your booking page down, or ask us to remove anything you posted, by emailing [email protected]. If you are under 18 in California, you have the right to have content you posted removed. Removal may not reach copies other people have already made.

11. Launchpad privacy notice

The Privacy Policy applies. For Launchpad we also collect: your age range (18 or older, or 13 to 17); for 13 to 17, your parent or guardian's email and the time they agreed; your agreement to the renewal and these terms, with the time, IP address and device; your trade, town and plan answers; and the customers, quotes and payments you add. We use this to run Launchpad, to keep records the law requires, and to email you and your parent or guardian about your plan. We do not sell personal information, do not share it for advertising, and do not show targeted ads to anyone under 18. A parent or guardian can ask to see or delete a minor's data at [email protected]; we will verify the request first. Records we must keep by law (like proof of agreement and payment records) are kept for the required time.

12. Prices and links in guides

Gear prices, store links and "what pros charge" figures come from public sources on the date shown, and they change. We do not earn commissions on store links. If that changes, we will say so next to the link.

13. Changes

If we change these Launchpad Terms in a way that matters to you, we will tell you by email or in the app before the change applies to you. Price changes always follow section 3.

14. Contact

Tradellen LLC · [email protected]